Subscription support
Ongoing peace of mind for your systems: a monthly plan with a defined response window and a shared ticket pool, so small problems get fixed before they grow.
Fixed response window to scheduled check-ins
Fixed response window
We agree scope, access and a fixed fee by email before anything starts.
shared ticket pool
Delivered live over video call, with you present and in control.
scheduled check-ins
You receive the written output, plus a short plain-English walkthrough.
Good fit when
- You need senior IT advice without hiring in-house
- You want the problem explained, not just patched
- You value a written output you can act on
Scope boundary
- Response windows are published per subscription tier — no hidden queues.
- Fees quoted in GBP before work starts
Three tiers, monthly billing
Every tier includes the shared ticket pool and scheduled check-ins. Response windows narrow as the tier rises. Cancel any month.
Essential
One machine or a single-person business: monthly check-in, shared ticket pool, plain-English email guidance.
Business
Priority response window, patch and backup oversight across your workstations, quarterly review call.
Direct
Named technical account manager, defined response window, vendor correspondence handled for you, monthly review.
Got a technology problem? Let's talk it through.
Describe the fault once — we take it from there. Every engagement starts with a short, free scoping email.
Get in touch info@caa.consulting