Service 01
Remote diagnosis
Systems running slow, crashing, or behaving oddly? Book a fixed-length remote session. We connect with your permission, watch the fault happen live, and hand you a written diagnosis with a recommended fix path.
How it runs
Booking to written diagnosis report
1
Booking
We agree scope, access and a fixed fee by email before anything starts.
2
remote session
Delivered live over video call, with you present and in control.
3
written diagnosis report
You receive the written output, plus a short plain-English walkthrough.
Good fit when
- You need senior IT advice without hiring in-house
- You want the problem explained, not just patched
- You value a written output you can act on
Scope boundary
- We work only on devices you have authorised for that session.
- Fees quoted in GBP before work starts
Got a technology problem? Let's talk it through.
Describe the fault once — we take it from there. Every engagement starts with a short, free scoping email.
Get in touch info@caa.consulting