Terms of Service
The terms on which CAA Consultancy Limited provides consultancy and support services.
1. Services and scope
We provide remote IT consultancy and support: remote diagnosis, workspace setup advice, cloud onboarding, vendor management and subscription support. The scope of each engagement is confirmed by email before work starts. All delivery is remote — we do not provide on-site visits.
2. Orders and confirmation
A booking exists when we confirm the session length, time and fee by email. For project work, work starts after you approve a written estimate.
3. Prices and fees
Fees are quoted in GBP. Fixed-length sessions carry a fixed price quoted before booking; subscriptions are billed monthly in advance; projects are priced on the approved estimate. Fees may change for future bookings, but never mid-engagement.
4. Payment
Invoices are payable within 14 days by bank transfer unless agreed otherwise. Subscription plans renew monthly until cancelled.
5. Delivery and your responsibilities
Sessions require: a working internet connection, the consent of the device owner, and your presence (or an authorised representative's) during any direct access. Remote access is granted per session and ends when the session ends.
6. Cancellation, refunds and liability
- Sessions may be rescheduled or cancelled free of charge up to 24 hours before the start; later cancellations may be charged at 50%.
- If we cannot deliver a booked service, you receive a full refund of any fees paid for it.
- Advice is provided with reasonable skill and care. We are not liable for losses caused by third-party products or services, and our total liability per engagement is limited to the fees paid for that engagement.
- Nothing in these terms limits liability for fraud or for death or personal injury caused by negligence.
7. Complaints
Email info@caa.consulting with the subject “Complaint”. We acknowledge within 2 business days and respond in full within 10 business days.
8. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction.